The objective of Infrastructure support is to monitor critical servers/applications, identify and resolve the root cause of a problem and prevention of incidents and to return the service to normal level as soon as possible, with smallest possible business impact. With the increasing use of technology in modern times, there is a growing requirement to provide technical support.

IT Action provides levels – based 24/7 support to clients depending on their business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users.

The reason for providing a multi-level support system instead of one general support group is to provide the best possible service in the most efficient possible manner.

24/7 Support @ Level 2:

These clients typically have one or more servers on a network and require a higher level of technical expertise for server maintenance. Technicians can also provide onsite installation of new desktops, laptops, printers and software in a networked environment. Members of the Level 2 support team will also assist on issues escalated beyond the Level 1 support team.

24/7 Support @ Level 3:

At Level 3 the support technicians are typically engineers that work on more complex problems and are highly focused in a particular area of development. They will focus on 99% up-time for networked IT Infrastructure of any scale.

Support @ Level 4:

While level 4 is not used universally, it often represents an escalation point beyond the capabilities of IT Action. The resolution to incidents at level 4 requires close interaction with software and hardware vendor and other third parties involved along with the technical expertise being rendered by the support-engineers.

IT Action is committed to safeguarding the privacy of its website visitors; this policy sets out how we will treat your personal information.

Information collected

We collect personal information from visitors to our website through your use of the website, your use of online forms and every time you email us your details. We may collect, store and use the following kinds of personal data:

information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views

• information that you provide to us for the purpose of registering with us to receive information, email notifications and/or newsletters

any other information that you choose to send to us

Use of personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• send you general (non-marketing) commercial communications
• send you our newsletter and other marketing communications relating to our business or products and services offered by our business partners by post or, where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at or by writing to us at IT Action Limited, 46 Skylines, Limeharbour, London E14 9TS
• assess your suitability for employment with us
• deal with enquiries and complaints made by or about you relating to the website

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

• to the extent that we are required to do so by law
• in connection with any legal proceedings or prospective legal proceedings
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling

Except as provided in this privacy policy, we will not provide your information to third parties.

Internet data transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by using this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Access rights

You may instruct us to provide you with any personal information we hold about you. To obtain a copy of the personal information IT Action holds about you, please write to us at the following address: 1 West Street Bromley BR11RE.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post to IT Action Limited, 46 Skylines, Limeharbour, London E14 9TS.

This disclaimer governs your use of our website by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.

Intellectual property rights

Unless otherwise stated, IT Action or its licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

Licence to use website

You may view, download for caching purposes, and print pages or downloadable files from the website for your own personal use, subject to the restrictions below.

You must not:

• republish material from this website (including republication on another website)
• sell, rent or otherwise sub-license material on the website
• reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
• edit or otherwise modify any material on the website or
• redistribute material from this website except for content specifically and expressly made available for redistribution (such as our marketing brochures, newsletters and press releases)

Where content is specifically made available for redistribution, it may only be redistributed within your business.

Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Hyperlinks

This website contains links to websites provided by third parties outside IT Action. We are not responsible for the availability or content of sites provided by such third parties and such links are provided solely as a convenience and do not constitute any form of recommendation, endorsement or publication of third party material by IT Action.

Variation

We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Personal data

By using the site you are agreeing to the collection and use of your personal information as set out in our Privacy Policy.

Entire agreement

This disclaimer, together with our Privacy Policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Contact details

The full name of our company is IT Action Limited. We are registered in England & Wales under registration number 03770892. Our registered address is 334-336 Goswell Road, London EC1V 7RP. You can contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

This disclaimer is based on a template created and distributed by www.website-law.co.uk.

We offer domain name registration and management as a value-add service to customers who have a current Hosting Services contract or IT Support Services contract with us.

If you come across something you think might constitute abuse, for example Spam, Malware, inappropriate activity, Phishing, Hacking, which you believe has come from a domain which has been registered by us, please tell us about it.

Please report all abuse by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Include as much information as you can about the type of abuse you have encountered. We will investigate the issue thoroughly.