We aim to lead the way in providing cost-effective IT support and infrastructure management all of our clients IT systems.

We offer IT Support offerings through a comprehensive range of premium solutions specifically designed to meet the needs of our clients. We plan, deploy, optimise and manage complex and critical IT infrastructures.

Success Through Partnership

We have established an enviable reputation for excellent service, trust, and strong client relationships. We work closely with clients so we either become their IT team or become part of their IT team, building long lasting relationships that offer business advantage, improved efficiencies and exceptional value.

We have combined our understanding of your business and our technical expertise with strategic partnerships, so we can provide the hardware, software and communications solutions that meet your requirements precisely.

Our Focus On Value As Well As Service Excellence

Increasingly IT departments are expected to provide systems that are faster, easier to use, and never break down - at a time when regulatory demands are growing and technology is becoming increasingly complex.

Our outsourced IT solutions help you achieve new levels of efficiency and effectiveness, helping you to control the cost of managing and maintaining the IT infrastructure critical for your business.

We provide complete IT support solutions at a lower total cost, without the headaches of additional staffing and upfront capital expenses. Our cost-effective solutions are designed to spread the lowest possible cost evenly throughout the lifetime of the contract.

Quality Management

IT Action Ltd aims to supply products and services that meet the agreed requirements of our customers and are supplied to defined standards, fit for purpose, delivered on time and at a competitive price.

We are committed to the continual improvement of our products and services through defined measurable quality objectives.

To achieve these goals our company operates a structured quality management system to the requirements of ISO9001.

The quality management system is fully supported by the management and has been communicated to all employees through awareness and training programmes.

The system is regularly reviewed for its relevance and effectiveness by our management team and independently assessed by a UKAS accredited certification body.

The management system supported by operational procedures has been issued by the Managing Director, who is ultimately responsible for the operation of the management system, with all employees responsible for adhering to the requirements of the management system.  

Our Service Level Agreement

Our aim is to make sure that our services are delivered in accordance with the SLAs set out in your current service contract with IT Action.

If you have any issues regarding the services we provide to you as part of your current contract, please contact your IT Action Account Manager or the IT Action Help Desk using one of the contact methods below:

In Office hours (08:00 – 18:00) Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , or Tel: 020 7331 6600

Outside office hours: Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.