We are a lovely bunch!

IT Action partners with Telecity, Level Three Communications and Telehouse for top quality hosting services. We have worked with these companies for ten years and understand well the quality of their products.

These data centres have been designed and built to exceptionally high specifications. Each data centre is of at least a Tier 3 standard. The data centres are located in London Docklands, central London and north London.

The data centres feature the very latest world class resilient infrastructure, including multiple levels of 24/7 security, stable high-capacity power supplies, fire protection, in-house support and environmental controls – all of which are backed up with the high Service Level Agreement.

The co-location offer uninterrupted power back up, climate control, sophisticated security measures and independent choice of connectivity providers, ensures that IT Action’s hosting customers have the choice, control and resilience required to guarantee availability for themselves and for their customers.

State of the art technologies are used in each of the following areas:

• Physical Security
• Access
• Power
• Fire Detection/Suppression
• Air Conditioning
• Building Management System (BMS)

IT Action's Internet bandwidth product delivers the ultimate in reliable connectivity. You probably have the protection of redundant servers and network equipment; IT Action's Internet bandwidth product addresses the final single point of failure – connectivity. Instead of an Internet connection through a single ISP, this revolutionary managed service gives you access to the resources of multiple ISPs simultaneously. Should the worst happen and any of the ISPs experience a failure, IT Action's Internet bandwidth product will automatically switch your communications through others, guaranteeing an uninterrupted service for you, your employees and your customers.

{pdf}http://www.itatesting.com/webportfolio/images/sepl/brochure/Juniper Support Pricelist-Mar11.pdf|height:800|width:700|app:adobe{/pdf}

IT Action works closely with clients to understand their business requirements and deliver flexible services that complement in-house skills, so we become a valuable extension of their own IT resources.

We utilise small service teams made up of multiple technical experts, each specialists in their own field, supported by dedicated Account and Service Managers who ensure we continually meet the highest standards of service excellence. The foundation of all our services is a Dedicated / Managed Service Approach, a key component of our commitment to total quality standards throughout our business.

Call Prioritisation

All support calls to IT Action's Help Desk are graded according to severity and guaranteed response times are set accordingly.

Call Handling

Support calls are immediately entered into IT Action's online call handling and tracking system, either directly by email from a client or by IT Action's Help Desk engineers. The system allocates a unique call reference number and stores a complete history of work completed on the call for easy reference and look up by other engineers.

Knowledge Base

We build an extensive library of information on each client's infrastructure to allow rapid search and retrieval of previous known problems and resolutions. Our online Knowledge Base system is continually updated with technical information and procedures for solving known problems, allowing relevant information to be shared across all IT Action's service teams and locations. Our Knowledge Base adds value by improving clients' systems, helping prevent problems recurring, reducing the number of incidents and making their infrastructure more reliable for end users.

Monitoring and Alerting

IT Action's service teams have access to a highly available remote monitoring system providing instant 'traffic light' status on all elements of a client's system.

Change Management

We understand that rigorous change management is essential in ensuring the stability and uptime of our clients' critical IT systems and we always adhere to a quality controlled change management process that minimises risk and provides continuity of service.

IT infrastructures are pivotal to the success of every business. They are relied upon to power mission critical applications, enable communications, and facilitate the distribution and storage of critical data throughout the enterprise.

We know that when a problem with your IT infrastructure occurs, nothing is more frustrating than having to deal with someone who does not understand your problem, or who does not have the relevant information on hand to resolve the issue - especially in an emergency situation.

That's why we have built a service organisation that provides immediate access to the knowledge and expertise you need for rapid and accurate resolution of service issues, regardless of scope or severity.

All businesses have unique IT support requirements and hence we offer a complete portfolio of flexible and responsive support services to ensure the continued availability of our clients' critical IT systems. Although tailored to the individual needs of each client, our services are all founded on our Dedicated / Managed Service Approach and draw upon the expertise and resources of our entire service organisation:

Service Components

All businesses have unique IT support requirements, so Solutions Enterprise offers a complete portfolio of flexible and responsive support services to ensure the continued availability of our clients' critical IT systems. Although tailored to the individual needs of each client, our services are all founded on Solutions Enterprise's Dedicated / Managed Service Approach and draw upon the expertise and resources of our entire service organisation:

• Help Desk

• 24x7 System Monitoring

• Remote Problem Analysis and Resolution

• On-Site Support and Emergency Response

• High Availability Internet Connectivity

• IT Consulting

• Software Development

Help Desk

We provide unlimited support over the phone or via email. Our Help Desk service provides an instant response from highly trained support professionals whose priority is to deliver quality, timely and professional service. We have incident management resources in Ahmedabad, India, allowing us to combine multi-skilled technical support specialists into a single team that provides true 24x7 support.

24x7 System Monitoring

We utilise best-of-breed technologies to proactively monitor the integrity, stability and availability of our clients' critical IT systems. Our monitoring system produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution - many issues can be resolved remotely without the client being aware. You get peace of mind from knowing we are constantly monitoring your critical systems, 24x7.

Remote Problem Analysis and Resolution

Our engineers are able to analyse and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.

On-Site Support and Emergency Response

To ensure the ongoing reliability of client systems our engineers conduct regular scheduled visits to client offices and datacentres, carrying out routine maintenance and upgrading systems. Our engineers also work on-site to resolve critical issues that cannot be resolved remotely.

High Availability Internet Connectivity

We rely on multiple tier one internet service providers to maintain the highest possible levels of availability and performance, guaranteeing uninterrupted connectivity service for our internal support infrastructure and our clients' systems and enabling us to provide highly reliable and cost-effective 24x7 support.

IT Consulting

To complement our IT management and support services, we offer a broad range of technology and integration consulting services, helping clients to develop optimal IT infrastructures to support their businesses.

Software Development

We undertake development of customized software on .net platform. Our team of highly skilled and experienced developers specialise in developing feature-rich and mission-critical client/server and web based applications. The core team has rich domain exposure including Retail, Manufacturing, Engineering, Financial Services, IT/ITeS, Insurance and Healthcare. We work with each client on a personal level, through which they receive top of the line results and superior services. Some of the services offered are:

• Offshore Software Development
• Application Development
• Database designing
• Application Fine tuning
• Legacy code maintenance
• Web Designing

The objective of Infrastructure support is to monitor critical servers/applications, identify and resolve the root cause of a problem and prevention of incidents and to return the service to normal level as soon as possible, with smallest possible business impact. With the increasing use of technology in modern times, there is a growing requirement to provide technical support.

IT Action provides levels – based 24/7 support to clients depending on their business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users.

The reason for providing a multi-level support system instead of one general support group is to provide the best possible service in the most efficient possible manner.

24/7 Support @ Level 2:

These clients typically have one or more servers on a network and require a higher level of technical expertise for server maintenance. Technicians can also provide onsite installation of new desktops, laptops, printers and software in a networked environment. Members of the Level 2 support team will also assist on issues escalated beyond the Level 1 support team.

24/7 Support @ Level 3:

At Level 3 the support technicians are typically engineers that work on more complex problems and are highly focused in a particular area of development. They will focus on 99% up-time for networked IT Infrastructure of any scale.

Support @ Level 4:

While level 4 is not used universally, it often represents an escalation point beyond the capabilities of IT Action. The resolution to incidents at level 4 requires close interaction with software and hardware vendor and other third parties involved along with the technical expertise being rendered by the support-engineers.

This disclaimer governs your use of our website by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.

Intellectual property rights

Unless otherwise stated, IT Action or its licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

Licence to use website

You may view, download for caching purposes, and print pages or downloadable files from the website for your own personal use, subject to the restrictions below.

You must not:

• republish material from this website (including republication on another website)
• sell, rent or otherwise sub-license material on the website
• reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
• edit or otherwise modify any material on the website or
• redistribute material from this website except for content specifically and expressly made available for redistribution (such as our marketing brochures, newsletters and press releases)

Where content is specifically made available for redistribution, it may only be redistributed within your business.

Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Hyperlinks

This website contains links to websites provided by third parties outside IT Action. We are not responsible for the availability or content of sites provided by such third parties and such links are provided solely as a convenience and do not constitute any form of recommendation, endorsement or publication of third party material by IT Action.

Variation

We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Personal data

By using the site you are agreeing to the collection and use of your personal information as set out in our Privacy Policy.

Entire agreement

This disclaimer, together with our Privacy Policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Contact details

The full name of our company is IT Action Limited. We are registered in England & Wales under registration number 03770892. Our registered address is 334-336 Goswell Road, London EC1V 7RP. You can contact us by email to info@itaction.co.uk

This disclaimer is based on a template created and distributed by www.website-law.co.uk.

IT Action is committed to safeguarding the privacy of its website visitors; this policy sets out how we will treat your personal information.

Information collected

We collect personal information from visitors to our website through your use of the website, your use of online forms and every time you email us your details. We may collect, store and use the following kinds of personal data:

information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views

• information that you provide to us for the purpose of registering with us to receive information, email notifications and/or newsletters

any other information that you choose to send to us

Use of personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• send you general (non-marketing) commercial communications
• send you our newsletter and other marketing communications relating to our business or products and services offered by our business partners by post or, where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at or by writing to us at IT Action Limited, 46 Skylines, Limeharbour, London E14 9TS
• assess your suitability for employment with us
• deal with enquiries and complaints made by or about you relating to the website

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

• to the extent that we are required to do so by law
• in connection with any legal proceedings or prospective legal proceedings
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling

Except as provided in this privacy policy, we will not provide your information to third parties.

Internet data transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by using this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Access rights

You may instruct us to provide you with any personal information we hold about you. To obtain a copy of the personal information IT Action holds about you, please write to us at the following address: 1 West Street Bromley BR11RE.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post to IT Action Limited, 46 Skylines, Limeharbour, London E14 9TS.